Privacy Policy
The legal documents that govern how we operate. We’ve tried to write them in plain English. If anything is unclear, please ask.
1. Who we are
Gold Coast Counselling Centre (ABN 64 359 135 466), operating from Shop 18, 340 Scottsdale Drive, Robina QLD 4226. In this policy, "we", "us" and "the Centre" refer to GCCC and the independent practitioners working from our rooms.
2. What we collect
To provide therapy services, we collect personal and sensitive information including: your name and contact details; reason for seeking therapy; medical and mental health history relevant to treatment; Medicare and private health details where applicable; payment information.
3. How we use it
Information is used to provide therapy, communicate with you about appointments, process payments and rebates, and meet our professional and legal obligations.
4. Confidentiality
Your therapy notes and the content of sessions are kept confidential, with three legal exceptions: serious risk of harm to self or others; court subpoena; mandatory reporting of child abuse or neglect. Your therapist will explain confidentiality in full at the first session.
5. How we store it
Records are kept in secure, encrypted electronic systems. We retain records for the period required by law, typically seven years after the last session, or until age 25 for clients under 18.
6. Your rights
You may request access to your records, or lodge a complaint about how your information has been handled. Contact us at info@goldcoastcounsellingcentre.com.au or via the Office of the Australian Information Commissioner.
7. Updates
We may update this policy from time to time. The most recent version is always published here, with the date of last update at the top.