Last updated: September 2026
Cancellation policy.
We understand that life can be unpredictable and sometimes plans need to change. Our cancellation policy helps us care for the time your therapist has set aside for you, while also giving other clients the opportunity to access an appointment when they need support. We appreciate your understanding and ask that you provide as much notice as possible if you need to make a change. Please see our cancellation policy below for further details.
Giving notice
If you need to cancel or reschedule, we ask for at least 48 hours’ notice. You can do this by phone, by email, or through your booking confirmation. As much notice as you can give is always appreciated, as it allows the time to be offered to someone else who may be waiting.
Cancellations with less than 48 hours’ notice
We understand that unexpected circumstances can arise. For your first cancellation within the cancellation period, your therapist will consider the circumstances and determine on a case-by-case basis whether a cancellation fee will apply. Any subsequent cancellations made within the cancellation period will incur the full session fee.
If something serious happens
Genuine emergencies, sudden illness and family crises are not what this policy is designed for. If something significant happens, contact us as soon as you are able and we will work it out with you. We would always rather you focused on what matters in the moment.
Rebates and late fees
Cancellation fees are not claimable through Medicare, private health funds or the NDIS. They are charged directly to you.
A note on individual therapists
The terms above are the centre’s standard policy and apply to most appointments. Because each therapist at the centre manages their own diary, a small number may apply slightly different terms. Where that is the case, your therapist will make it clear to you before your first session, and it will be noted in your booking confirmation.
Questions
If anything here is unclear, or you would like to talk through how the policy applies to you, please get in touch. We are happy to explain.